Refund policy

Return & Refund Policy

Effective Date: July 20, 2026

At WiggleCubs, we want you to love your running plushie. This policy explains how returns, refunds, and replacements work.

1. Return Window

You may request a return or refund within 30 days of the delivery date shown in your tracking information. After 30 days, we're unable to offer a refund or exchange.

2. Eligibility

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or confirmation email)

3. Damaged, Defective, or Incorrect Items

If your plushie arrives damaged, defective, or isn't what you ordered, contact us at [support email] within 7 days of delivery with:

  • Your order number
  • Clear photos of the item and packaging

We'll offer a free replacement or a full refund. In most cases you won't need to ship the item back — return shipping on low-value items often costs more than the item itself.

4. Change-of-Mind Returns

If you simply change your mind, you may request a return within the 30-day window. Because our products ship from international fulfillment partners, return shipping costs are the customer's responsibility, and original shipping fees (if any) are non-refundable.

5. Non-Returnable Situations

We can't offer refunds or exchanges for:

  • Items returned after 30 days
  • Items showing signs of use, washing, or damage not present on arrival
  • Orders undelivered due to an incorrect address provided by the customer (see our Shipping Policy)

6. How to Start a Return

Email [support email] with your order number and reason for return. We'll respond with next steps within 1–2 business days.

7. Refund Processing

Once your return is received and inspected (or your claim is approved for damaged/defective items), we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the funds.

8. Your Statutory Rights

If you're shopping from a country with mandatory consumer-protection laws — for example, the EU/UK right of withdrawal, which guarantees a minimum 14-day cooling-off period on most online purchases — those legal rights apply in addition to this policy and aren't limited by it. Where this policy is more generous than local law, this policy applies; where local law gives you more protection, local law applies.

9. Contact Us

Questions about returns or refunds? Email us at [wigglecub@gmail.com].

This policy is a general template and does not constitute legal advice. Review it against the consumer-protection laws of every country you ship to before publishing.